FREQUENTLY ASKED QUESTIONS
Standard Delivery (Small Parcel): £3.49 or Free Shipping for orders over £40. Delivery time is 3-5 days.
Standard Delivery (Large Parcel): £5.99 or Free Shipping for orders over £50. Delivery time is 3-5 days.
Next Working Day with DX: £4.99 or £3.99 for orders over £35.
Next Working Day with DPD: From £7.49, cost increases based on order weight.
Note: Some services are not available for UK Islands and certain mainland Highlands postcodes.
TheCake Limited offers a wide range of high-quality baking ingredients, equipment, and supplies. Our products include premium flours, sugars, chocolates, cake boards, craft materials, pans, colorings, flavorings, and specialty ingredients. We also provide a variety of baking equipment, tools, packaging solutions, and decorative items.
To initiate a return, send us am email to info@thecake.online including the reason for return. Ensure items are returned within 14 days in their original packaging. Proof of postage is required.
Upon receiving your order, check its contents and report any discrepancies within 48 hours by contacting us at info@thecake.online. Provide photographs of any damaged items to help us investigate.
Yes, we ship to Europe and the Rest of the World. Items under 2kg are sent via International Post, while orders over 2kg are sent by DPD. Note that some items are restricted for international shipping.
